Chaz Chamberlain

Head of IT — infrastructure, security and IT operations

Key Projects & Achievements

Custom SaaS Licence Reclamation App (built in-house, AI-assisted development)

  • Role: Builder and Project Lead — designed, built and shipped it myself
  • Overview: Rather than buying a SaaS management platform or adding headcount, I built a custom internal application that surfaced per-seat spend across our SaaS estate and messaged licence holders directly in Slack, asking them to confirm or release their seat. I used AI-assisted development to design and write it, taking it from idea to running tool without pulling engineering resource off other work.
  • Outcome: Recovered over $200,000 from just a handful of applications, and turned renewal true-ups from a manual audit into a self-service process that runs on its own each cycle.

Seamless Device Migration from VMware Workspace ONE to JAMF (Mobile Device Management Solution)

  • Role: Project Lead
  • Overview: Directed the seamless migration of over 300 devices from VMware Workspace ONE to JAMF MDM, meticulously managing the entire process to guarantee minimal downtime, data integrity, and enhanced security post-migration.
  • Outcome: Achieved a flawless transition with zero data loss, elevated device management capabilities, and received positive feedback from both end-users and IT staff.

Implemented Company-Wide Ticketing System (Freshdesk)

  • Role: Project Lead
  • Overview: Selected and implemented Freshdesk as the company-wide ticketing system, customizing the platform to align with specific organizational requirements.
  • Outcome: Streamlined support processes, resulting in a 30% improvement in response times and increased customer satisfaction.

Deploying Company-Wide AV Next-GEN XDR (CrowdStrike)

  • Role: Project Lead
  • Overview: Managed the deployment of CrowdStrike across the organization, enhancing cybersecurity measures. Coordinated with IT teams to ensure system compatibility and provided training on the new tool.
  • Outcome: Significant reduction in security incidents and strengthened proactive defense against cyber threats.

Implemented Company-Wide Hardening Patching for Laptops (ManageEngine Patch Manager Plus)

  • Role: Project Lead
  • Overview: Integrated ManageEngine Patch Manager Plus to manage and secure the company’s laptop fleet. Configured patch policies and ensured compliance across all devices.
  • Outcome: Achieved a 40% reduction in vulnerability exposure, significantly improving overall IT security.

Streamlining Onboarding and Offboarding: Integrating Bamboo HR with OKTA for Automated User Management

  • Role: Project Lead
  • Overview: Led the integration of Bamboo HR (HRIS) with OKTA to automate the creation and management of user accounts. This integration enabled HR to push new hires directly from Bamboo HR to OKTA, eliminating the need for the IT team to create manual accounts.
  • Outcome: Streamlined the onboarding and offboarding process, significantly reducing time and effort for both HR and IT teams. This automation enhanced efficiency, reduced errors, and improved overall operational effectiveness.